We are dedicated to ensuring that your shopping experience with us is not only seamless but also punctuated with timely and reliable deliveries. Please take a moment to familiarize yourself with our delivery policies:

Order Placement and Confirmation:
a) Your order is considered received once you’ve added the desired items to your shopping cart and successfully completed the online checkout process.

Delivery of Goods:
a) We strive to dispatch your order within 3 business days from the time it is received and the payment has been processed, subject to stock availability.
b) Express Mart collaborates with reputable courier services to handle deliveries. However, please note that we cannot be held accountable for any delays caused by the courier service.

Stock Availability:
In the rare event of a stock item becoming unavailable after you’ve placed your order but before you’ve received it, our team will promptly contact you via phone (preferred) or email. We’ll discuss the situation and explore suitable alternatives, if necessary.

Returns and Refunds:
If the goods you receive are damaged or missing, we kindly ask you to notify us within 24 hours of receiving your order. Please reach out to us via our contact page to register your complaint.
Products may be eligible for a credit, replacement, or refund only if authorized by Express Mart.
We reserve the right to either resend the same products or issue a credit for approved refunds.
All refunds will be processed through PayPal, ensuring a secure and convenient transaction.

We’re committed to delivering excellence in every aspect of your shopping journey, and that includes ensuring that your orders reach you in a timely and satisfactory manner. If you have any further questions or concerns about our delivery process, please don’t hesitate to get in touch with us through our contact page.

Thank you for choosing Express Mart for your shopping needs!

Warm regards,
The Express Mart Team